---
title: Next Generation Leadership Blog | Human-Centered Performance
description: Human-Centered Performance | At DJA, we are committed to help our clients become the best and most inclusive versions of themselves. We want to help you change the world.
---
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# Next Generation Leadership
## [The Question Underneath the Question](https://blog.deettajones.com/the-question-underneath-the-question)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance), [Organizational Capacity](https://blog.deettajones.com/tag/organizational-capacity), [Becoming](https://blog.deettajones.com/tag/becoming), [communication](https://blog.deettajones.com/tag/communication)
[](https://blog.deettajones.com/the-question-underneath-the-question)
This week I've been thinking about what people are really asking for when they ask for more communication. Every engagement survey says some version of the same thing. We want more transparency. More communication. More trust. We want to feel engaged. Leaders read those results and do the reasonable thing — they add. Another all-hands. A monthly update. A new channel. More words, sent more often,...
[Continue Reading \>\>](https://blog.deettajones.com/the-question-underneath-the-question)
## [The Difference Between Information and Orientation](https://blog.deettajones.com/the-difference-between-information-and-orientation)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance), [Organizational Capacity](https://blog.deettajones.com/tag/organizational-capacity), [Becoming](https://blog.deettajones.com/tag/becoming), [communication](https://blog.deettajones.com/tag/communication)
[](https://blog.deettajones.com/the-difference-between-information-and-orientation)
I was in a room a few months ago with a leadership team that had done everything right. They had dashboards. They had a real strategic plan — a good one. Quarterly OKRs. An engagement survey with an 80-something percent response rate. A data team that could pull any number you asked for in about four minutes. And when I asked them one simple question — "Where is this organization right now?" — I...
[Continue Reading \>\>](https://blog.deettajones.com/the-difference-between-information-and-orientation)
## [Why Employees Experience Managers More Than Organizations](https://blog.deettajones.com/why-employees-experience-managers-more-than-organizations)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance), [Organizational Capacity](https://blog.deettajones.com/tag/organizational-capacity), [Becoming](https://blog.deettajones.com/tag/becoming)
[](https://blog.deettajones.com/why-employees-experience-managers-more-than-organizations)
One of the most profound realities of organizational life is this: Employees don't actually experience "the organization." They experience their manager. A strategic plan is finalized and announced.The organizational values are on the website for everyone to see. The email from the executive is delivered to all-staff. And yet, depending on who someone's manager is, the experience can be...
[Continue Reading \>\>](https://blog.deettajones.com/why-employees-experience-managers-more-than-organizations)
## [Through the Challenging Parts of Your Journey](https://blog.deettajones.com/through-the-challenging-parts-of-your-journey)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance), [Organizational Capacity](https://blog.deettajones.com/tag/organizational-capacity), [Becoming](https://blog.deettajones.com/tag/becoming)
[](https://blog.deettajones.com/through-the-challenging-parts-of-your-journey)
I’ve been at a lot of “family and friends” events lately. Sometimes the family and friends are family of friends, people I don’t even know and have no context for knowing. Of course, I have to make small talk. That’s what we do, isn’t it?
[Continue Reading \>\>](https://blog.deettajones.com/through-the-challenging-parts-of-your-journey)
## [What Happens When the Work Outgrows the Organization?](https://blog.deettajones.com/what-happens-when-the-work-outgrows-the-organization)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance), [Organizational Capacity](https://blog.deettajones.com/tag/organizational-capacity), [Becoming](https://blog.deettajones.com/tag/becoming)
[](https://blog.deettajones.com/what-happens-when-the-work-outgrows-the-organization)
For years, conversations about organizational effectiveness have focused on familiar questions: How do we improve collaboration? How do we make better decisions? How do we become more efficient? How do we reduce duplication of effort? Those are important questions. But increasingly, I think they are secondary questions. The real insight is not that organizational effectiveness...
[Continue Reading \>\>](https://blog.deettajones.com/what-happens-when-the-work-outgrows-the-organization)
## [Kind and Firm Management](https://blog.deettajones.com/kind-and-firm-management)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance)
[](https://blog.deettajones.com/kind-and-firm-management)
“I took a management skills workshop that you led 15 years. It changed the trajectory of my career. My biggest take away was that management doesn’t have to be scary or intimidating, and that as a manager, I’m not being mean by sometimes having the tough conversations. You have this ‘kind but firm’ approach that really stuck with me.” This was the beginning of a conversation last week; a dean...
[Continue Reading \>\>](https://blog.deettajones.com/kind-and-firm-management)
## [Maintaining Clarity of Direction: Performance and Accountability When Conditions Won’t Settle](https://blog.deettajones.com/maintaining-clarity-of-direction-performance-and-accountability-when-conditions-wont-settle)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance)
[](https://blog.deettajones.com/maintaining-clarity-of-direction-performance-and-accountability-when-conditions-wont-settle)
There’s a moment many leaders are finding themselves in right now—and it doesn’t always have a clean name. It shows up somewhere between intention and reality. You’ve set direction. You’ve aligned on priorities. You’ve named what success looks like. And then, almost immediately, something shifts. Not enough to start over. But enough that what you defined no longer fits quite the same way. And...
[Continue Reading \>\>](https://blog.deettajones.com/maintaining-clarity-of-direction-performance-and-accountability-when-conditions-wont-settle)
## [When Everything Matters: Making Strategic Choices in Resource-Constrained Environments](https://blog.deettajones.com/when-everything-matters-making-strategic-choices-in-resource-constrained-environments)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance)
[](https://blog.deettajones.com/when-everything-matters-making-strategic-choices-in-resource-constrained-environments)
[Continue Reading \>\>](https://blog.deettajones.com/when-everything-matters-making-strategic-choices-in-resource-constrained-environments)
## [Feedback Gives Direction. Coaching Builds Skill.](https://blog.deettajones.com/feedback-is-direction.-coaching-is-the-movement)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance)
[](https://blog.deettajones.com/feedback-is-direction.-coaching-is-the-movement)
Think about a time when you were learning something new.
[Continue Reading \>\>](https://blog.deettajones.com/feedback-is-direction.-coaching-is-the-movement)
## [The Moment After the Decision](https://blog.deettajones.com/the-moment-after-the-decision)
[organizational culture](https://blog.deettajones.com/tag/organizational-culture), [leadership communication](https://blog.deettajones.com/tag/leadership-communication), [Culture](https://blog.deettajones.com/tag/culture), [ChangeManagement](https://blog.deettajones.com/tag/changemanagement), [Building Trust](https://blog.deettajones.com/tag/building-trust), [Human-Centered Performance](https://blog.deettajones.com/tag/human-centered-performance)
[](https://blog.deettajones.com/the-moment-after-the-decision)
It’s performance review season.
[Continue Reading \>\>](https://blog.deettajones.com/the-moment-after-the-decision)
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#### About Us
DeEtta Jones & Associates (DJA) guides leaders and organizations on a journey that builds capacity, strengthens innovation, and increases organizational performance by creating a more equitable, diverse, and inclusive environment.
[](https://cta-redirect.hubspot.com/cta/redirect/3781544/f2180fee-24f9-41d7-9971-fa4a560c783b)
Recent Posts
[Management: Some things Have Changed. A Lot Haven't.](https://blog.deettajones.com/management-some-things-have-changed.-a-lot-havent)
[Sometimes Its the Person. Sometimes It's the Conditions.](https://blog.deettajones.com/sometimes-its-the-person.-sometimes-its-the-conditions)
[What Really Influences Your Boss?](https://blog.deettajones.com/what-really-influences-your-boss)
[How to Stop Doing Something](https://blog.deettajones.com/how-to-stop-doing-something)
[The Moment You Meant One Thing and They Heard Another](https://blog.deettajones.com/the-moment-you-meant-one-thing-and-they-heard-another)
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- [leadership communication](https://blog.deettajones.com/tag/leadership-communication)
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